Shop Policies

  • Fulfillment Time

    Unframed prints, in-stock canvas prints, and available originals ship within 1-3 business days. Please allow 4 weeks for fulfillment of framed prints + transit time from their facility. Expedited 2-day shipping is available with the exception of framed prints. Please see our shipping page for more information.

  • Shipping Insurance via Route

    Working in partnership with Route, customers may select Route Package Protection to protect orders from loss, damage, and theft. Route offers low-cost shipping protection safeguarding your order. Route Protect can be added (or removed) during checkout.

    Purchased Route Protect and looking to file a shipping issue online? File here.

    Read more about Route's protection policies here.

  • Damage in Transit

    Upon receipt of an order, please immediately inspect the artwork. Please keep all original packaging materials on the chance we request return shipment of the damaged artwork.

    To protect your order against damage in transit, add Route Protect at checkout. Route is a package protection solution that ensures orders damaged in transit are replaced or refunded as preferred.

    If your order has arrived to you damaged, please take photos of the artwork and packaging to include when filing a Route claim. Damage claims must be submitted no later than 30 days from the date the package was marked delivered.

  • What if My Order Never Arrives?

    Route Protect offers peace of mind. Purchase Route Protect to protect your order from loss or theft.

    If your order has not arrived after 7 days from shipment, please file a claim with Route here.

  • How to File a Claim

    If you insured your order with Route Protect at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.

    You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your order number and the email address that was attached to the order.

    Marked as Delivered or Stuck in Transit (Lost) Claims: claims will be reviewed 7 to 30 days from the last tracking checkpoint.

    Damage Claims: claims must be submitted no later than 30 calendar days from when it was marked delivered.

  • International Shipping - Duties, Import Taxes, VAT

    For customers outside the USA, import duty, taxes and VAT may apply to orders placed on this site. Please note that these fees will be due at the time of delivery and are not included in your cart total.

    As of July 1, 2021, the EU has imposed a new VAT tax for imports under 150 EUR. The VAT will not be applied to your order total and will need to be paid along with duty and import tax when it reaches you at home.

    Please see more from the EU here. 

  • Sales Tax

    Dolan Geiman collects sales tax on purchases shipping to Colorado and Texas.

  • Delivery & Installation

    Hand delivery and installation  are not included with purchase of artwork. Please contact us for assistance locating a professional art installer in your area. 

  • Returns

    Due to the unique nature of our business, all sales are final and artwork may not be returned or exchanged. The one exception is if an individual receives artwork as a gift. In this case, the artwork may be exchanged within 30 days of sale for another artwork of equal or greater value with payment of the difference in value and return shipping costs. Please contact us for assistance with a gift exchange. 

  • Intellectual Property

    Upon purchase of artwork, Dolan Geiman retains all intellectual property, design, and moral rights to the artwork, and all copyrights, trademarks, service marks, logos and other images related to Dolan Geiman or the artwork, and any derivative of the same. Any right to commercially exploit the same shall be the exclusive property of Dolan Geiman. 

    The purchase of Dolan Geiman artwork does not transfer any rights to reproduce the artwork whatsoever.

  • Destruction of Artwork

    Purchaser may move, sell, transfer or destroy the artwork, in its sole discretion; provided, however, that prior to any intentional destruction of the artwork, Purchaser shall notify Dolan Geiman no later than fifteen (15) days prior to such destruction, and Dolan Geiman shall have the right to retrieve the artwork at its own cost.